Shipping Policy

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cremevital.com. Please note that returns will need to be sent to the address mention in the return form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@cremevital.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cremevital.com.

FAQ

How long does delivery take?

Experience has shown that the delivery time is approximately 5 to 14 days. If our suppliers are very busy, delivery times may also differ. Due to the current circumstances caused by worldwide shortages, longer delivery times may occur.

At CremeVital.com, we attach great importance to being able to offer the consumer beautiful and special products. Not only quality is important to us, but also price. We try to keep the price as low as possible. This is done by sending the products directly from the supplier. This allows us to make huge savings on our storage costs. Our suppliers are represented all over the world. However, this means that it will take a little longer to get the products.

How can I contact you?

You can contact us on this email address: hello@cremevital.com

Can I track my order?

Your tracking number can be found in your tracking confirmation email you received. You can either follow the link or you can paste the tracking number to follow your shipment: https://www.yunexpress.com/

Why did I only receive one product?

We would also like to inform you that if you order several products in our webshop, they may arrive on different days because we work with several suppliers. This means that one package may arrive earlier than the other.